http://www.viralhousingfix.com/2009/06/11/the-recover-american-express-reaches-out/ Information, analysis and commentary on media & marketing Sat, 21 Jan 2012 06:17:00 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.viralhousingfix.com/2009/06/11/the-recover-american-express-reaches-out/comment-page-1/#comment-341 drm Fri, 19 Jun 2009 05:18:19 +0000 http://www.viralhousingfix.com/?p=1424#comment-341 I asked myself the same question. The social networking activity raises my complaint to a different level than someone just grumbling to their friends. But, that's the power of social networks, right? You take connections that are invisible in off-line and link them online. So, a company like AmEx takes a real risk by not paying attention and not following through. I asked myself the same question. The social networking activity raises my complaint to a different level than someone just grumbling to their friends. But, that’s the power of social networks, right? You take connections that are invisible in off-line and link them online. So, a company like AmEx takes a real risk by not paying attention and not following through.

]]> http://www.viralhousingfix.com/2009/06/11/the-recover-american-express-reaches-out/comment-page-1/#comment-877 Greg Premru Thu, 18 Jun 2009 20:51:16 +0000 http://www.viralhousingfix.com/?p=1424#comment-877 I think if you where not such a Social Networker you would have gotten zero response from Amex. Is this going to be a major part of social networking? If so, it will keep many companies on their toes. The down side will be the unwarranted negativism that might be gained from an disgruntled consumer or employee. I think if you where not such a Social Networker you would have gotten zero response from Amex. Is this going to be a major part of social networking? If so, it will keep many companies on their toes. The down side will be the unwarranted negativism that might be gained from an disgruntled consumer or employee.

]]> http://www.viralhousingfix.com/2009/06/11/the-recover-american-express-reaches-out/comment-page-1/#comment-390 Greg Premru Thu, 18 Jun 2009 15:51:16 +0000 http://www.viralhousingfix.com/?p=1424#comment-390 I think if you where not such a Social Networker you would have gotten zero response from Amex. Is this going to be a major part of social networking? If so, it will keep many companies on their toes. The down side will be the unwarranted negativism that might be gained from an disgruntled consumer or employee. I think if you where not such a Social Networker you would have gotten zero response from Amex. Is this going to be a major part of social networking? If so, it will keep many companies on their toes. The down side will be the unwarranted negativism that might be gained from an disgruntled consumer or employee.

]]> http://www.viralhousingfix.com/2009/06/11/the-recover-american-express-reaches-out/comment-page-1/#comment-336 Greg Premru Thu, 18 Jun 2009 14:51:16 +0000 http://www.viralhousingfix.com/?p=1424#comment-336 I think if you where not such a Social Networker you would have gotten zero response from Amex. Is this going to be a major part of social networking? If so, it will keep many companies on their toes. The down side will be the unwarranted negativism that might be gained from an disgruntled consumer or employee. I think if you where not such a Social Networker you would have gotten zero response from Amex. Is this going to be a major part of social networking? If so, it will keep many companies on their toes. The down side will be the unwarranted negativism that might be gained from an disgruntled consumer or employee.

]]> http://www.viralhousingfix.com/2009/06/11/the-recover-american-express-reaches-out/comment-page-1/#comment-328 Dale Holder Thu, 11 Jun 2009 21:21:47 +0000 http://www.viralhousingfix.com/?p=1424#comment-328 I have always been impressed with American Express as a company. Their level of professionalism and customer service has always been at a superior level to which other companies can use as a bar, comparable to Ritz Carlton hotels. It's the difference between good and great that all companies and individuals should strive for every day. I have always been impressed with American Express as a company. Their level of professionalism and customer service has always been at a superior level to which other companies can use as a bar, comparable to Ritz Carlton hotels. It's the difference between good and great that all companies and individuals should strive for every day.

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