From the category archives:

Search

An Emarketer analysis this week of two research studies concluded that social media was going to be a big focus on web marketing expansion by small businesses.

Our experience on the ground selling our DigitalSherpa service confirms the direction of the surveys.  Once we get into a discussion about how content marketing and digital networking can help their firm, local business people quickly move past questions about “why” to questions about “how?”

NewImage.jpg

There’s a fundamental problem, though, that the research doesn’t get at.  Local businesses don’t have an interactive strategy that is geared to acquiring and converting qualified leads.

In most aspects of local business marketing, the lack of sophistication around leads acquisition and conversion isn’t that important.  But in internet marketing, it’s critical.

Take a look at the research first.  According to the “Third Annual FedEx Office Signs of the Times Small Business Survey” (that’s a mouthful), use of social media is the fastest growing tactic small business owners cite in their marketing planning.  The primary area of focus continues to be improving online presence, signaling that SMB owners consider this an area where improvement can is needed.

eMarketer then cites a Constant Contact study that shows that websites and e-mail marketing are the two most prevalent tactics or tools that SMB owners rely on to market their business.

NewImage.jpgThe high penetration of Facebook makes for an attention-getting headline, but the nuts and bolts of the marketing program are in the website and continuing contact to the prospect and customer database.

The challenge is how these SMB owners are making decisions about the effectiveness of these tactics.

It doesn’t sound hard:  track web traffic, measure leads and conversions and then select the most efficient sources.

But making these kind of analytical decisions are challenges to the largest businesses in America.  Another recent survey concluded that the biggest obstacle to effective web tracking at larger companies was finding the talent to do the analytics.  If large companies can’t get to the answer, how can small companies expect to?

In traditional marketing campaigns, these kind of analytics were not as important.   A local marketing initiative drove the consumers to one of two places:  a phone number or a physical location.  At the other end of the interaction was a real person, who would ask questions, engage and impart information.  The interaction was more discursive and exploratory, and the experience of the person representing the business in adapting answers to the knowledge and personality of the person asking was critical to driving sales.

With web marketing a primary goal of the program is to drive a person to a web site where they can get information that will inspire them to either act directly or reach out for more information.

If that web site isn’t designed the right way, then you’re not going to get the return on your investment that you should expect.

One of the things that we’ve learned in our business is that creating a web site that can drive conversions is a science, not an art.  Like any science, it requires constant experimentation and adaptation.

The challenge facing SMB’s is not just putting focus on internet marketing; it’s figuring out how to find partners who have the knowledge, expertise and interest to help them participate in a science that challenges even the largest firms.

Reblog this post [with Zemanta]
  • Share/Bookmark

{ 1 comment }

A basic form of web currency that gets discussed more and more frequently is Google Juice.

Say the words “Google Juice” and people are likely to nod their head knowingly. Getting Google Juice is a dark art, easy to understand and hard to execute. People hear Google Juice and they think, Page 1.

As we’ve driven our business at NCI more and more into a Web 2.0 world, the concept of Google Juice becomes the axis point for many discussions. Too often the dialogue settles into a pattern of defining Google Juice as an outcome of highly-specific tactics designed to influence Google’s behavior.

These conversations are flawed. Google Juice is an ongoing by-product of a consistent content strategy that connects with a specific audience. As my colleague Todd Dubner points out, when you try to game Google, you end up gaming yourself. But when you try to serve a market with consistent content, even with a marketing emphasis, you’ll accrue a natural level of Google Juice that will differentiate you from the market.

Last week I spent a couple of hours with our top management team taking them through a case study in Google Juice.

The subject of the study was this blog.

As regular readers know, the purpose of the blog is to provide an outlet for structured thinking and analysis about business issues that I face in my professional life. The blog is not about the company I work for. It isn’t designed to advance any brand goals. It has no commercial bent — I don’t run ads, I don’t sell consulting. It is primarily a strategy and business information workspace.

traffic sources.pngAs a result, I cover an eclectic number of topics somewhat consistently. I write about that loose focus here. I am not focusing at all on optimizing against specific topics or categories.

But I am consistent in creating content. That makes the way that my blog behaves in search engines a direct by-product of the consistency of the content that I create and its relevance to the audience that has developed around it. Dan McCarthy’s ViralHousingFix is a good study in how powerful Google Juice can be.

More than one-third of the traffic to this blog each month comes from search. Let’s see how that breaks down.

First, some basics about the blog.

It was launched on December 2008. I set it up on Blue Host and built it in WordPress. I use the Thesis theme and a number of different plugins. The five that are most relevant to the blog’s Google performance is the All-in-One SEO plug-in, the Google XML site maps plug-in, Calais’ Tagaroo semantic tag plug-in and plug-ins that integrate WordPress with Twitter and Facebook Connect.

content summary.pngdigital footprint.pngOver the past year, I’ve published 361 posts, about 1 per day. The level of engagement on the site is low: there have been 431 comments.

The site has a digital footprint of about 7000 or so individuals. I get 3000 to 5000 unique visits a month. I have 580 fans to the ViralHousingFix Facebook page, which is used a content distribution point. I have another 650 friends on my Facebook profile; I redistribute about half of the content to my personal profile. My personal Twitter account has 1230 followers; I do 7 to 10 Tweets per day. These are mostly focused on sharing content, either from the blog or from other sources that I find interesting. I’ve got another 1000 connections across various site.

Each time I publish a blog post, I distribute it across my digital footprint. I’m not an active commenter nor am I an active solicitor of links across multiple sites. Generally, I’ve focused on initiating and maintaining my digital links to my Community of Interest, a topic I’ve written a fair amount about in the last couple of months.

This activity generates a lot of link activity: Google identified more than 2300 links coming into ViralHousingFix. A disproportionate percentage of those links come from a couple of blogs, like The Kelsey Group blog and WineZag, that update their content frequently and that list ViralHousingFix in their blog rolls.

google keywords.pnggoogle webmaster query rank.pngThe sum of this activity is that ViralHousingFix has a high visibility in some intuitive Google searches that help consistently drive traffic to the site. As Google has indexed the site, it has identified a handful of keywords that help it direct search results. These are show in the chart to the right.

“Media” and “social” are the two primary terms, an accurate reflection of one topic I write about frequently.

The next chart shows the 14 top search queries that drove users to ViralHousingFix in December. (Again, these figures are from Google’s Webmaster tools.)

The table shows the percentage of unique visitors from search to the site that were driven by the term. For instance, 14% of unique users from searches to the site typed in “viral housing fix.” The third column the text of the query and the last column shows where on the search page the ViralHousingFix link showed up.

For instance, 11% of visitors from search in December typed in the words “current state of the economy.” The results that were served up had a ViralHousingFix post in the 6th position on the search page.

This is the essence of Google Juice. When someone searches to learn about State Farm’s social media program, they see ViralHousingFix in the second position. Type in the words “Comscore rental” and you’ll see a post from this blog at number 4. Search for results around “multi-platform marketing” and you’ll see this blog at number 1.

The impact of this becomes more tangible when you look at specific search results. Here are examples of six searches that drove traffic to ViralHousingFix last week.

The first is a query about GDP.

america's gdp shift - Google Search.png

The second is a query about State Farm. My post from last April is the third result on the page.

statefarm facebook - Google Search.png

The third is a query about the current state of the economy. Google served up a post from October.

current state of the economy - Google Search.png

The fourth is a query about social media case studies in real estate.

social media case studies real estate - Google Search.png

The fifth is a query about print advertising leads.

print advertising leads - Google Search.png

The last is a query about Print or Web advertising in real estate. I find this one interesting. This question is a galvanizing topic in real estate, and one about which we have a very strong point of view at NCI. Search for this on Google and four results come up that are highly relevant to the question: a realtor who advocates cutting back print, a question and answer sequence on Google Answers, and a post from ViralHousingFix speaking to the impact print advertising has on web traffic.

The fact that this post, which is not specific to the real estate industry, shows up so high in the results speaks to the power of the Google Juice that this blog has developed. Google associates a high level of relevance and credibility to the blog around real estate, marketing, advertising, media and marketing. The confluence of these categories of relevance, combined with the incidence of words in my post that are consistent with the search terms, brings the ViralHousingFix post high up in the sequence.

print or web real estate advertising - Google Search.png

The cumulative impact of this Google Juice is that ViralHousingFix has a degree of brand authority that makes its reach much larger than its actual traffic. The table below shows the Compete traffic results for ViralHousingFix.com over the past year. Contrast that audience of a few thousand with the visibility of ViralHousingFix in relatively general searches online for information about the economy, marketing, social media and advertising.

viralhousingfix-com_uv_1y.png

This is the tangible impact of a social media marketing program. When I speak to groups around the country, I use this example to help them understand how developing a smart content program, and creating a consistent distribution network, will give them increased engagement with their Community of Interest and increased relevance within Google. Over time, they will be rewarded with more visibility on Google.

The difference in a marketing program is that the topics are designed to be more consistent with your business goals. We talked about this during the management workshop. The single most effective way to generate increased visibility and Google Juice is to find out what people are asking about that is relevant to your business goals.

The quickest way to do that is to begin typing a search into Google. I demonstrated this for the management team.

We sell advertising services in The Real Estate Book. We maintain a brand-specific blog at blog.therealestatebook.com. We know that there are some basic topics that we want to cover: The continued value of print advertising integrated with internet advertising to real estate agents who want to have a visible footprint in their market; the importance of advertising even in a down market; and the ways that real estate agents can take advantage of social media to build their business.

Screen shot 2010-01-14 at 5.24.23 PM.jpgIf we wanted to improve our ability to intersect with people who are searching for information about real estate advertising, we would begin to share our point of view about the most popular searches. What are great real estate advertising slogans? What are new real estate advertising ideas? What are some key tips to successful real estate advertising?

There is nuance required. If we were to slavishly write about these topics, we would lose the relevance that we’ve established with our current audience, our Community of Interest. But, using Google can help focus what is on the mind of the broader audience and help a brand drive a content strategy that gives it even more Google Juice.

Looking over the search logs made me aware of one thing: I owe the people who are coming to this blog an update on State Farm’s social media strategy. It’s been too long since I’ve looked at it and the post that is served up in search is stale.

  • Share/Bookmark

{ 7 comments }

Another step in the shift around Search

January 4, 2010

In his 2010 projections, John Battelle touches on search:
7. Traditional search results will deteriorate to the point that folks begin to question search’s validity as a service. This does not mean people will stop using search – habits do not die that quickly and search will continue to have significant utility. But we are in [...]

  • Share/Bookmark
View Comments Read the full article →

10 years past, 10 years forward

December 23, 2009

10 doesn’t sound like a big number, but when you start looking back over a decade, 10 years of an ever-expanding and innovating world, 10 years feels huge and unwieldy.
At the beginning of this past decade (the first decade of the 21th Century…how cool!) I was working with an Internet company called Themestream, started by [...]

  • Share/Bookmark
View Comments Read the full article →

The top 10 posts on ViralHousingFix in 2009

December 17, 2009

As the year winds down, I was curious which posts over the course of the year were the most popular. I was pleased to see that the posts that had resonated the most with all of you were ones that I felt like I’d achieved some clarity around an idea that I’d been working [...]

  • Share/Bookmark
View Comments Read the full article →

Media strategy: The uniqueness of an online audience

November 17, 2009

I’ve been intrigued by the dynamics of the online audiences in the primary markets that we serve at NCI. In the past, I’ve written about the surprisingly low overlap among the visitors to the leading online apartment aggregators (termed ILS’s in the multi-family industry.)
We’re finishing up some interesting research on the different ways that [...]

  • Share/Bookmark
View Comments Read the full article →

Maybe Murdoch isn’t nuts about blocking Google

November 10, 2009

Rupert Murdoch declares he’s going to shun Google.
Google says, We don’t care.
The world cries out that Rupert is misguided.
An enterprising blogger goes onto Compete.com’s site and tries to sort out just how dependent Murdoch’s web properties are on Google’s traffic. His answer? Not as dependent as it might seem:
The screenshot to the right [...]

Related Posts with Thumbnails
  • Share/Bookmark
View Comments Read the full article →