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Consumer behaviour

The ultimate measure of consumer confidence, particularly during unsettled times, is driven by their pocket book. What money do they have, what bills do they have, how do the two match and how do they feel about their ability to keep their equilibrium.

So, when you are thinking about the near-term prospects for the economy, run all the news you see through that filter of self-interest and well-being. You should be able to guess how consumer confidence will be trending at any single moment.

The best way to feel the squeeze is to look at just how much variable cost an average consumer has in their monthly budget. Yesterday, I shared a chart from Column Five Media that showed how the distribution of consumer spending has shifted over the past 100 years. Today, I’d like to share a chart that digs in to exactly what the consumer of today spends money on. (These Column Five folks make GREAT infographics.)

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Fixed costs are close to 70% of total expenses for the average consumer. These are expenses, like housing and transportation costs, that can’t be changed without a significant life restructuring. Truly discretionary expenses, like entertainment, gifts to charity and eating out, amount to close to 18% of total expenses.

Here’s what that means in real dollars:

  • The average consumer takes home about $4,205 each month, after taxes.
  • Housing, transportation, healthcare and insurance costs $2,820 each month.
  • Of the remaining $1,385, $616 goes to food, education and assorted items for personal care.

There’s not much margin for error. A downturn in hours, a cut in salary, a job elimination, an expected expense can put this average U.S. Consumer Unit in a bad spot.

The reality of this math puts the results from BIG Research’s continuing survey of Consumer Intentions and Actions in context. In their January briefing, the analysts at BIG Research paint a picture of a consumer who is becoming warily confident, but who does not intend to stop their new habits designed to make them more financially stable.

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From the report:

While the current double-digit U.S. unemployment rate is likely keeping consumer sentiment and spending depressed, consumers remain relatively positive about the employment outlook for the first six months of the New Year…in January, 31.0% indicated “more” layoffs over the next six months, down just over a point from last month (32.5%) and nearly half the reading from a year ago (59.9%). Close to one in two (45.8%) contend that layoffs will remain the “same,” stable from December (45.7%) and rising from January ’09 (30.5%). Nearly one in four (23.2%) are predicting layoffs to decline, up from 21.8% a month ago and more than double the figure recorded a year ago (9.6%).

Consumers also retain their optimism with their own job security this month…4.4% are currently concerned about becoming laid off, flat from last month (4.6%), but lowering by 50%+ from January ’09 (9.6%).

It looks like many consumers vowed to rein in spending and control debt in 2010…nearly two in five (37.9%) are prioritizing paying down debt over the next three months, rising from 34.4% in December. Almost as many (37.0%) contend they will decrease overall spending in Q1, up more than five points from last month (31.6%). Consumers are also increasingly focused on adding to their savings (30.0%) and paying with cash more often (25.7%).

Within the context of this wary stability, one can understand the visceral resentment of the bailout of the financial industry, the concern about home values, the despair that creeps in when the media bleakly reports the future and the desire for clear and decisive leadership from the government.

None of those external factors is going to change, so we should expect a wary consumer and a volatile body politic for a while yet.

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I’ve been catching up today on a few things that I wasn’t able to get to last week. (The week was spent focusing on internal company business.)

I was particularly struck by the juxtaposition of the following chart. The topic: Household income and consumer values.

The first chart shows conventional wisdom: Household incomes have stagnated for the better part of the last 15 years.

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There’s an important trend buried in the numbers: Households are getting smaller. Since household income tracks income for the entire household, the data understates the median income per household member.

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Both trend lines capture the downward wage pressure experiences during the last decade. And, the household size series has certainly increased during the Recession, as more households are forced to combine because of economic pressure.

But the consumer experience of the past decade was that households had more purchasing power relative to the size of the household. The long-term demographic trend suggests that the household size number is going to continue to decline. The result is that more American’s need to earn enough to support themselves, not a broader support group.

values by class pew.jpgFraming that observation is the values that people have in relationship to wealth, career and class. Pew Research Center has done interesting work on quantifying the way the people want to spend time and how they think about wealth and money. People who are in the broad middle generally value their career, have mixed feelings about the importance of wealth and know that the rich are not much different than them, just luckier.

When asked what is most important to them, people in the middle say that they highly value their free time to pursue their passions and interests — their family, a hobby, a vocation.

Work is a path to being able to experience life, not the path to life itself, for most people. As the demographic trend creates more, smaller households, we’ll see a continued emphasis on life as experience. This, incidentally, is a key characteristic of Generation Y. That cohort is only going to get older and more influential.

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Consumer confidence lags as confidence in our political leadership drops

October 27, 2009

The Consumer Confidence index is slipping, and I think it’s related to a decline in confidence in our political leadership.
Says Lynn Franco, Director of The Conference Board Consumer Research Center: “Consumers’ assessment of present-day conditions has grown less favorable, with labor market conditions playing a major role in this grimmer assessment. In fact, the Present [...]

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The Recession, Consumers & Media Usage: Some trends

August 27, 2009

In mid-August, BIGResearch hosted a webinar featuring Don Schultz, one of the earliest proponents of integrated marketing, discussing the ways that consumer usage of media has shifted during the recession. The level of consumer confidence has an impact on how consumers use media and how they react to advertising, Schultz said, often with surprising [...]

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