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Consumer Confidence Index

The ultimate measure of consumer confidence, particularly during unsettled times, is driven by their pocket book. What money do they have, what bills do they have, how do the two match and how do they feel about their ability to keep their equilibrium.

So, when you are thinking about the near-term prospects for the economy, run all the news you see through that filter of self-interest and well-being. You should be able to guess how consumer confidence will be trending at any single moment.

The best way to feel the squeeze is to look at just how much variable cost an average consumer has in their monthly budget. Yesterday, I shared a chart from Column Five Media that showed how the distribution of consumer spending has shifted over the past 100 years. Today, I’d like to share a chart that digs in to exactly what the consumer of today spends money on. (These Column Five folks make GREAT infographics.)

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Fixed costs are close to 70% of total expenses for the average consumer. These are expenses, like housing and transportation costs, that can’t be changed without a significant life restructuring. Truly discretionary expenses, like entertainment, gifts to charity and eating out, amount to close to 18% of total expenses.

Here’s what that means in real dollars:

  • The average consumer takes home about $4,205 each month, after taxes.
  • Housing, transportation, healthcare and insurance costs $2,820 each month.
  • Of the remaining $1,385, $616 goes to food, education and assorted items for personal care.

There’s not much margin for error. A downturn in hours, a cut in salary, a job elimination, an expected expense can put this average U.S. Consumer Unit in a bad spot.

The reality of this math puts the results from BIG Research’s continuing survey of Consumer Intentions and Actions in context. In their January briefing, the analysts at BIG Research paint a picture of a consumer who is becoming warily confident, but who does not intend to stop their new habits designed to make them more financially stable.

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From the report:

While the current double-digit U.S. unemployment rate is likely keeping consumer sentiment and spending depressed, consumers remain relatively positive about the employment outlook for the first six months of the New Year…in January, 31.0% indicated “more” layoffs over the next six months, down just over a point from last month (32.5%) and nearly half the reading from a year ago (59.9%). Close to one in two (45.8%) contend that layoffs will remain the “same,” stable from December (45.7%) and rising from January ’09 (30.5%). Nearly one in four (23.2%) are predicting layoffs to decline, up from 21.8% a month ago and more than double the figure recorded a year ago (9.6%).

Consumers also retain their optimism with their own job security this month…4.4% are currently concerned about becoming laid off, flat from last month (4.6%), but lowering by 50%+ from January ’09 (9.6%).

It looks like many consumers vowed to rein in spending and control debt in 2010…nearly two in five (37.9%) are prioritizing paying down debt over the next three months, rising from 34.4% in December. Almost as many (37.0%) contend they will decrease overall spending in Q1, up more than five points from last month (31.6%). Consumers are also increasingly focused on adding to their savings (30.0%) and paying with cash more often (25.7%).

Within the context of this wary stability, one can understand the visceral resentment of the bailout of the financial industry, the concern about home values, the despair that creeps in when the media bleakly reports the future and the desire for clear and decisive leadership from the government.

None of those external factors is going to change, so we should expect a wary consumer and a volatile body politic for a while yet.

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When popular sentiment recovers, and our economic underpinnings feel more stable day-to-day, how will the behavior of the American consumer have changed?

The marketing strategy firm Decitica has released a thoughtful and interesting study that suggests marketers will have to think about consumer segmentation differently, and that posits that the changes in behavior currently manifested will remain present for an extended period of time.

Decitica operates with the assumption that people will do things in the future that they are doing repeatedly today with a high degree of satisfaction and confidence. That perspective suggests that “The Great Recession,” as the researchers term it, has the power to change consumer behavior on a broad scale. The two factors driving this potential for change are the sheer length of the recession, which creates the context for repeated actions, the the sheer breadth of the recession, which creates the context for a forceable change in behavior because of a change in circumstance.

The Decitica survey identies four distinct consumer segments emerging from the recession:

  • Steadfast Frugalists, 20% of the population;
  • Involuntary Penny-Pinchers, 29% of the population;
  • Pragmatic Spenders, 29% of the pipulation; and
  • Apathetic Materialists, 22% of the population.

In their report, the researchers characterize the first two segments as being particularly challenging for marketers to influence, because of constraints in either their resources or habits. The second two segments offer more potential for marketers to influence.

In terms of demographic segmentation, the frugalists and the penny-pinchers are 60% female. Pragamatic spenders are largely male, and the aparthetic materialists, who are predominantly members of GenY, have slightly more men than women in their ranks.

What does Decitica’s research tell us about the shift in disposition of these four segments?

First, buying isn’t a pleasure sport anymore. The percentage of men with a household income of more than $75,000 who say they get a lot of pleasure from buying things has declined from 61% to 48% in the last year, and the respondents don’t expect the pleasure of buying to significantly increase in the year to come.

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Impulse buying has declined dramatically, by close to 200 basis points on average for all fourth of the consumer segments.

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This change in buying behavior has been accompanied by a increase in negative emotions like stress, worry and fright. The majority of respondents report that the levels of stress and worry that they have experienced in the past year continue to exist.

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These results, which are more closely denominated to actual consumer activity, align with the broader sentiment surveys published by Gallup and The Conference Board. In addition, the short-term buying intention and consumer sentiments reported by BigResearch reinforce the conclusions presented by Dectica.

The implications are significant for marketers. In an environment where shopping is not an activity that satisfies emotional needs, a marketer needs to effectively communicate to a consumer the utility and relative value of the goods or services. A perceived need has to be clearly satisfied.

This suggests that we will shift back to an advertising and marketing approach that is clearly benefits driven, and that product design and development will focus on core quality and application.

Ironically, this kind of market generates more relative value for companies with strong brand identities that support their basic product promise. And, ironically, the marketing tools available to companies in the Web 2.0 world — such as social media and content marketing tools — can create a marketing information environment that generates the security and confidence that cautious and concerned consumers will need to make buying decisions.

Here’s the Decitica presentation summarizing their survey findings.

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Consumer confidence lags as confidence in our political leadership drops

October 27, 2009

The Consumer Confidence index is slipping, and I think it’s related to a decline in confidence in our political leadership.
Says Lynn Franco, Director of The Conference Board Consumer Research Center: “Consumers’ assessment of present-day conditions has grown less favorable, with labor market conditions playing a major role in this grimmer assessment. In fact, the Present [...]

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