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DigitalSherpa

In the 455 posts since I launched ViralHousingFix on January 4, 2009, there hasn’t been a longer gap than the one between Post 454 and this post, number 455:  11 days.

The workbook I use for my professional notes is chock full from the past two weeks, and the program I store interesting snippets in has a long backlog, but there haven’t been any posts.

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Being busy with a lot of exciting developments at NCI is part of the explanation.  Getting engaged in a personal writing project is another.  But there are a couple of other reasons for the fallow spell that I think might be interesting to those of you who follow this blog regularly.

The first is that I’ve stepped back for a bit to see how things are going to turn out.  Over the past 16 months, I’ve written and shared a lot of analysis of the economy and the housing market.  The two big questions were exactly what the composition of the recession was and what the beginning of the recovery would look like.

Right now, we’re in the recovery and it’s a choppy and uncertain time.  The macro trends have been positive, as a fairly random selection of charts picked from the blog Carpe Diem shows.  Our business at NCI is hyper-local and consumer-driven, and our experience is showing us that while the recovery has settled people’s nerves, it is neither expansive or extended enough to dramatically shift consumer sentiment to the degree that households are getting reformed and the consumer’s near term outlook is upbeat.

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That sense of stasis has diminished my urgency to write about economic trends.  I don’t feel like there’s anyway to really project when consumers are going to have a baseline change in outlook.  It’s going to happen.  When it happens we’ll be happy about it, and a little surprised that we didn’t see it happening at the outset.

In a New York Times column, Jack Stack, CEO of SRC Holdings, Inc., summed up the current zeitgeist:

The funny thing is that despite their recent success, most of these folks seem reluctant to acknowledge that things have gotten better. Why? Well, I have two theories about that: one, people feel so burned by the last few years that they still fear a double dip — and they’re still waiting for another shoe to drop.

I think that’s a pretty good characterization.

A second reason for the dry spell on the blog is that I’ve been digging in on the learnings that we’ve developed around our DigitalSherpa social media marketing service over the past year.  It’s been pretty rich and exciting, and part of an overall organization audit and assessment that we’re doing across the service.

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I haven’t written about the things I’ve learned because there’s a lot to synthesize:  the outcomes and experiences of more than 1000 client engagements.  We’ve essentially got thousands and thousands of proof points around the power of content marketing on social platforms, the relative value of different types of engagement, and the impact that a consistent content marketing plan has on search traffic and referrals.

Some of the facts are fun for their sheer scale.  For instance, we’ve generated more than 1 million social interactions for our clients in the multi-family space since launching CommunitySherpa last summer.  Some of the facts are engaging for their business impact:  one client has been able to cut more than $200,000 of search marketing spend because of the impact of the content marketing program that we’ve executed.  (That $200,000+ savings is net of the cost of the program, by the way.)

When you man a blog single-handedly, you’re going to experience ebbs and flows.  What you were writing about isn’t always what you are going to be writing about, and when you get to a juncture where you see a new avenue to explore, sometimes you just need to set back and sift through facts for a while.

The last three weeks have been partly busy and partly sifting time.  Thanks for your patience.  The one thing that has really impressed me is how strong the traffic to the blog has stayed.  That’s because of the way that all of you have used the content — the sharing, the commenting and the reading.  I appreciate it.

 

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Edward Boches of Creativity Unbound asked some influential folks who went to SxSW what was their one big takeaway from the conference.

Kristina Halverson, CEO of Brain Traffic spoke to the readiness on the client side to make process changes that will enable content marketing strategies.

“My takeaway? Clients are ready to coordinate their currently siloed interactive marketing initiatives–social media, SEO, web and email communications, and so on—by creating a content strategy that defines and drives their content and its lifecycle processes. The larger implication is that organizations will need to reinvent themselves as publishers, creating new infrastructures to support the ongoing creation and care of relevant, quality content.”

Embedded in this well-crafted quote is a broad range of new skills and processes that are going to take a lot of work to establish within all kinds of organizations.

I was struck by this late last week as I met with one of our social media teams. This group is focused on implementing the social media applications platform that we’ve developed with our DigitalSherpa line of products.

My focus was to dig in on results: The actual results that were being delivered, the results that clients were able to define they wanted and the degree to which our dialogue with the clients was aligned.

As we spoke, it was clear that most of our clients had very little understanding of the broad impact that creating consistent, relevant digital content would have on their digital footprint and web activity. As a result, the client service focus was on activities that, in the grand scheme of things, were tangential to the ultimate benefits they would receive from the service.

This is a manageable disconnect, requiring us to focus more closely on education, training and innovative measurements. But it is a disconnect nonetheless.

Across all of our markets, I am seeing a increased focus on driving web-based business activity. But within that emphasis, I see very little understanding of how to create web footprints that are designed to convert activity in leads; of how to use social media tools to increase your content presence on the web; and to what degree social networking can be used to enhance your connection with those prospect, clients and business peers who are interested in being part of your social community.

The transition that Halverson sees coming is more than the addition of functional roles. To fully leverage a digital content strategy requires a seemless alignment of content focus across all parts of the marketing spectrum, and highly coordinated execution — including information sharing — between all of the different constituents who are managing the content, including the traditional advertising functions.

The marketers who do that the best will have creative and literate marketing leaders who are able to tell a story, let it acquire dimension and let it loose from the defined constraints of a brand. This is the stuff of folklore meshed into marketing, and the thought of that evolution is unsettling, no matter how oriented you are to the potential of social media tools

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