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Internet users

The lure of the Internet is that it’s a quick one-stop marketing solution — search, display, web site, conversion, sale — that puts a business within reach of the majority of U.S. shoppers.

Number of Channels* Used by US Internet Users to Research and  Purchase a Product or Service, Q4 2009 (% of respondents)

This easy lure can obscure the value of creating a multi-channel brand, using multiple media and marketing messages, in order to stay prominently in the mind of consumers who are using different sources to research and buy.

The research shop MarketTools conducted a survey for ATG to look at how consumers used different channel to research and purchase products or services.


Almost one-half of respondents said they used two channels to research and purchase products and services, and 30% used three or more. While Internet users were more likely to say they made a purchase in-store at least weekly (65%, versus 14% online), they browsed and research online more frequently (61% at least weekly, compared with 37% in-store).

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Social media adoption by small business tops 75%, U Maryland survey shows

March 2, 2010

eMarketer shared an interesting piece of research from the University of Maryland’s business school this week.
The survey looked at the use of social media tactics by small business.
The key takeaway: Small businesses are rapidly adopting social media. 75% have created a company presence on sites like Facebook and 69% say that they actively [...]

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Forrester changes the Social Technographics ladder to include Twitter & Facebook users

January 25, 2010

Forrester has introduced an important amendment to its Social Technographics approach. They have introduced a new rung on their latter, called Conversationalists. This is behavior adopted by a third of Internet users.

Josh Bernoff explains the new category:
As you can see from the graphic, we added a new rung, “Conversationalists”. Conversationalists reflects two changes. [...]

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Why targeting Influencers online will leverage your Community of Interest

January 12, 2010

E-marketer shared some research today from Synovate on behalf of the forum-based ad network PostRelease that details the “influencer” behavior of Internet users.
The research was on a base of 1000 adults, divided fairly evenly between men and women. These respondents were high-influencers, with 68% playing some kind of role in a purchasing decision.
The number [...]

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Local business & social media: A ground level view

January 6, 2010

Over the past four months I’ve had the opportunity to visit a number of markets around the country to give my presentation “The Hidden Power of Social Media: How to Improve Your Networking, Increase Your Web Traffic & Generate More Leads Just by Being Yourself.”
More than 700 people have attended these sessions. The attendees [...]

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Consumers are searching for local solutions online; How can businesses benefit?

October 29, 2009

The Internet as a marketing tool is still fairly rudimentary for small and medium businesses in the local market. The vast majority of businesses have developed web presences, but there is relatively little promotion of those web sites beyond integrating URL’s in off-line marketing, participating in online directories to varying degrees and investing in [...]

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