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real estate advertising

Over the past year, I’ve been encouraging our teams to have gain expertise about social media and have conversations with their customers about how these new tools can help them in their business.

Where I’ve met resistance is from people who ask, Why? Our business is advertising, and we’ve got print and internet products to sell. Talking about social media is off-point and doesn’t help.

My counter is that if we know a lot about something that our customers care about, we can help them, and that’s going to help us get into more conversations and have better relationships. And, I know from all my conversations that our customers and prospects are fascinated and perplexed by how to use social media tools in their business.

I found a useful passage in the conclusion of an industry report from Borrell Associates about real estate advertising that helps drive this point home.

Local media companies that can demonstrate a commitment to understanding their local markets more deeply than their competition, and a willingness to share that knowledge with local advertisers in a consultative relationship that is built patiently, with trust and respect, for the long term, will have the best chances for success. When a business is hearing from half a dozen ad media reps every month, it will take unprecedented focus, effort and resources to stand out.

Reading that made me ask myself, How many of our market representatives see the same value in sharing knowledge? And, how many of them feel confident about their own command of the information to share it with customers and prospects?

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Real estate advertising is set to rebound in 2010, after a devastating decline in 2009, and traditional media such as newspapers and print catalogs will be a surprising beneficiary, according to a forecast released this month by Borrell Associates, a long-time observer of the local advertising market.

Borrell has been in the business of analyzing local advertising trends since the 1980′s. I actually competed with Gordon at Communications Trends, Inc. in the late 1980′s, when both our companies began to look at the emerging competitive trends in the yellow pages industry. Gordon’s work is solid, and his firm has been on target more often than not with their forecasts. He accurately forecast the scale of the shift to online in the real estate business, for instance.

As a result, I was particularly interested in seeing his firm’s forecast of real estate advertising for the next year. There are three big take-aways from the analysis and surrounding discussion: An over-correction in ad spending disproportionately hit traditional print media; the share shift between print and online is essentially over, with a slight correction back to print in the year ahead; and a new secular shift is underway moving real estate marketing dollars out of media and into other promotional spend.

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Overall, advertising by real estate agents and brokers is set to increase 2.7% in 2010 to $8 billion, following a 19% decline to $7.8 billion in 2009, according to Borrell. Newspapers and other print (including home catalogs) are set to have strong rebounds in 2010, following dramatic declines in 2009. In fact, in 2010 traditional print media will recover a small percentage of the share that it lost to online media over the past several years.

In a webinar discussing the forecast, the Borrell team addressed the factors driving the recovery of print. Agents and brokers recognize that the Internet has become a free source of distribution, but that investing in internet media provides only a minimal lift in business activity. Print advertising remains the most effective way to stand out in a local market and drive leads, Borrell’s research with agents and brokers shows, and in the next a number of realtors will return to using print in order to help drive their market presence.

Since we publish The Real Estate Book, the forecast obviously was music to our ears. But more importantly, it was confirming to what we’ve been hearing from a lot of our customers and consistent with what our internal research was showing. While print advertising doesn’t deliver the total market, like the Internet does, it does deliver a responsive market, giving our customers market recognition, brand awareness and a valuable source of leads.

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To reinforce their observation that the market shift between print and online is essentially complete, Borrell presented a projection through 2014 of the relative share for both media across all real-estated related ad spending, including realtors, financial services, multi-family and commercial.

A third market shift is occurring, Borrell cautioned.

Within online real estate advertising, money iis moving into marketing activity that do not rely on a media company to bring buyers and sellers together. Thanks to the proliferation of inexpensive database marketing tools and techniques, real estate advertisers are developing direct, one-on-one relationships with their prospects and customers through e-mail marketing, social networking and various promotions and public relations efforts.

You can order the full report, with detailed forecasts of each category, a demographic analysis of the home shopping consumer and local observations and projections, here.

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A case study in building Google Juice: the impact of creating consistent content consistently

January 22, 2010

A basic form of web currency that gets discussed more and more frequently is Google Juice.
Say the words “Google Juice” and people are likely to nod their head knowingly. Getting Google Juice is a dark art, easy to understand and hard to execute. People hear Google Juice and they think, Page 1.
As we’ve [...]

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The powerful correlation of volume, price and classified revenues in the Housing Market

March 31, 2009

Home prices, home sales and real estate classified advertising are locked in a sharp downward trend.

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Preparing for my Kelsey presentation

February 25, 2009

I’ve been invited to speak on March 16th at the Kelsey Group’s Interactive Local Media conference in Los Angeles. Yesterday, the assignment outline for my panel arrived in my in-box: I’m speaking with Chip Perry of AutoTrader and we’re both being asked to give a little “State of the Industry” update at the outset.
When [...]

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