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social media marketing service

In the 455 posts since I launched ViralHousingFix on January 4, 2009, there hasn’t been a longer gap than the one between Post 454 and this post, number 455:  11 days.

The workbook I use for my professional notes is chock full from the past two weeks, and the program I store interesting snippets in has a long backlog, but there haven’t been any posts.

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Being busy with a lot of exciting developments at NCI is part of the explanation.  Getting engaged in a personal writing project is another.  But there are a couple of other reasons for the fallow spell that I think might be interesting to those of you who follow this blog regularly.

The first is that I’ve stepped back for a bit to see how things are going to turn out.  Over the past 16 months, I’ve written and shared a lot of analysis of the economy and the housing market.  The two big questions were exactly what the composition of the recession was and what the beginning of the recovery would look like.

Right now, we’re in the recovery and it’s a choppy and uncertain time.  The macro trends have been positive, as a fairly random selection of charts picked from the blog Carpe Diem shows.  Our business at NCI is hyper-local and consumer-driven, and our experience is showing us that while the recovery has settled people’s nerves, it is neither expansive or extended enough to dramatically shift consumer sentiment to the degree that households are getting reformed and the consumer’s near term outlook is upbeat.

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That sense of stasis has diminished my urgency to write about economic trends.  I don’t feel like there’s anyway to really project when consumers are going to have a baseline change in outlook.  It’s going to happen.  When it happens we’ll be happy about it, and a little surprised that we didn’t see it happening at the outset.

In a New York Times column, Jack Stack, CEO of SRC Holdings, Inc., summed up the current zeitgeist:

The funny thing is that despite their recent success, most of these folks seem reluctant to acknowledge that things have gotten better. Why? Well, I have two theories about that: one, people feel so burned by the last few years that they still fear a double dip — and they’re still waiting for another shoe to drop.

I think that’s a pretty good characterization.

A second reason for the dry spell on the blog is that I’ve been digging in on the learnings that we’ve developed around our DigitalSherpa social media marketing service over the past year.  It’s been pretty rich and exciting, and part of an overall organization audit and assessment that we’re doing across the service.

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I haven’t written about the things I’ve learned because there’s a lot to synthesize:  the outcomes and experiences of more than 1000 client engagements.  We’ve essentially got thousands and thousands of proof points around the power of content marketing on social platforms, the relative value of different types of engagement, and the impact that a consistent content marketing plan has on search traffic and referrals.

Some of the facts are fun for their sheer scale.  For instance, we’ve generated more than 1 million social interactions for our clients in the multi-family space since launching CommunitySherpa last summer.  Some of the facts are engaging for their business impact:  one client has been able to cut more than $200,000 of search marketing spend because of the impact of the content marketing program that we’ve executed.  (That $200,000+ savings is net of the cost of the program, by the way.)

When you man a blog single-handedly, you’re going to experience ebbs and flows.  What you were writing about isn’t always what you are going to be writing about, and when you get to a juncture where you see a new avenue to explore, sometimes you just need to set back and sift through facts for a while.

The last three weeks have been partly busy and partly sifting time.  Thanks for your patience.  The one thing that has really impressed me is how strong the traffic to the blog has stayed.  That’s because of the way that all of you have used the content — the sharing, the commenting and the reading.  I appreciate it.

 

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Eric Brown & the new direction of marketing

by drm on November 9, 2009

At different points in my life, as I’ve begun to work through a problem that I find particularly engaging and energizing, I’ve been fortunate to stumble across people who have by-passed confusion and moved straight to the actions that create the new and exciting thing that I’m only beginning to see.

The most recent time this has happened was late last year, as I began to explore how social media tools could be used to create effective and measurable marketing programs.

Screen shot 2009-11-09 at 2.09.41 PMMy starting point was trying to understand how real estate agents were leveraging social media to help drive their market footprint; this inquiry took me to the multi-family space. And exploring the multi-family space, I found the most practical and effective solution I could imagine, implemented by a property owner in Royal Oak, Michigan — Eric Brown.

I went to school on Eric’s approach, from his foundation premise of building value around customer experience to his marketing strategy of driving community and connection using social media tools in order to build search traffic and drive referrals. Finally, I reached out to Eric and flew out to Michigan to visit with him. I wanted to learn more about the process he had gone through to arrive at a solution that I admired as elegant and practical.

We had just launched the first of our DigitalSherpa line of products at NCI, the CommunitySherpa service for the multi-family industry, and Eric and I talked a lot about the further extensions of the social media marketing service that we were developing at our company.

That conversation sparked a series of discussions that made it clear that our organization would be enriched by Eric’s enthusiasm, experience and effectiveness.

I’m excited by the relationship we’ve structured. Eric has joined NCI as our chief Social Media Strategist. You can see the announcement here. Eric writes about his enthusiasm for the new opportunity here.

The Social Media Space is changing and evolving, and the floor has started to shift. More and more folks are further understanding the potential of Self Publishing and Shared Content. We have been yapping about the benefit of blogging and Social Media Marketing, and the effect that the Urbane Life Blog has had on our numbers at Urbane Apartments for some time now. The Direction of Marketing Has Changed

We’ve attracted more than 600 clients to our DigitalSherpa offerings since first launching CommunitySherpa in July. The process has been exciting and challenging and the amount of learning that we are accumulating every day is impossible to measure. To continue to respond, to chart a path that is flexible and adaptive, you need to have smart people with a practical disposition challenging each other and connecting with the customers. Eric is that kind of person. I’m really looking forward to working with him.

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