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social media tools

The recovering economy is driving bullish projections for online advertising. Two trends are apparent: the dollars will migrate toward the outlets with the largest and best performing audiences, and the trend towards leveraging social media tools in marketing continues to be a small portion of overall spend.

eMarketer has featured several research snippets and projections over the past couple of weeks that help support these observations.

Forecasts from leading market observers regarding online advertising growth are getting increasingly bullish, a recent roundup shows.

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US online advertising proved at least somewhat recession-resistant in 2009, if not recession-proof. eMarketer estimated in December that spending on online ads dipped 4.6% last year to $22.4 billion and forecast a return to growth of 5.5% this year. Other firms have published projections in the past three months predicting that 2010 ad spending will increase more steeply.

The forecast from Citi Investment Research presented in the accompanying chart shows the strong growth in both search and display advertising projected for 2010. The biggest growing category continues to be digital video.

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Within the overall online landscape, the top ad portals exert a disproportionate amount of influence. eMarketer’s research shows that the top four portals will account for more than 57% of all internet ad spending in 2010.

Google is by far the dominant player, driving more than 3 times the share and more than 2 times the average revenue per user than its closest competitor, Yahoo!.

The hegemony of the largest sites and the relatively fixed share of market for the top internet advertising outlets mask a developing shift in consumer behavior that portends continued strong growth for content marketing and social media marketing.

Consumers are becoming increasingly more likely to respond to advertising when it is accompanied by good content.

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An ARANet Adfusion study shows that web users are significantly more likely to take action on an online ad when it is close to “online articles that include brand information” than when they see the ad as a sponsored search engine link.

“We’re seeing that article-based advertising rates highest with these important and discerning audiences,” said ARAnet president Scott Severson, in a statement. “Compared to other online advertising options, consumers prefer reading an article, evaluating it, and then deciding to click through for more information.”

Sponsored search links also appealed to younger and higher-income targets, with 23% of 25- to 34-year-olds saying they were very likely to act on such ads compared with 11% of respondents overall. Banner ads and e-mail offers appealed most to the 18-to-34 age group, as well as Hispanics and African-Americans.

This increased responsiveness — which should lead to increased sales — is the basic reason for companies to incorporate content into their marketing and advertising programs.

The tactical question is how to best distribute the content so that it will be encountered frequently by consumers, with an effective ad or response tool available at the same time. But it would be a mistake for companies to look at the overall projections for internet marketing and conclude that content marketing, and the viability of social media platforms, is a passing fad with no real value to the bottom line.

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Edward Boches of Creativity Unbound asked some influential folks who went to SxSW what was their one big takeaway from the conference.

Kristina Halverson, CEO of Brain Traffic spoke to the readiness on the client side to make process changes that will enable content marketing strategies.

“My takeaway? Clients are ready to coordinate their currently siloed interactive marketing initiatives–social media, SEO, web and email communications, and so on—by creating a content strategy that defines and drives their content and its lifecycle processes. The larger implication is that organizations will need to reinvent themselves as publishers, creating new infrastructures to support the ongoing creation and care of relevant, quality content.”

Embedded in this well-crafted quote is a broad range of new skills and processes that are going to take a lot of work to establish within all kinds of organizations.

I was struck by this late last week as I met with one of our social media teams. This group is focused on implementing the social media applications platform that we’ve developed with our DigitalSherpa line of products.

My focus was to dig in on results: The actual results that were being delivered, the results that clients were able to define they wanted and the degree to which our dialogue with the clients was aligned.

As we spoke, it was clear that most of our clients had very little understanding of the broad impact that creating consistent, relevant digital content would have on their digital footprint and web activity. As a result, the client service focus was on activities that, in the grand scheme of things, were tangential to the ultimate benefits they would receive from the service.

This is a manageable disconnect, requiring us to focus more closely on education, training and innovative measurements. But it is a disconnect nonetheless.

Across all of our markets, I am seeing a increased focus on driving web-based business activity. But within that emphasis, I see very little understanding of how to create web footprints that are designed to convert activity in leads; of how to use social media tools to increase your content presence on the web; and to what degree social networking can be used to enhance your connection with those prospect, clients and business peers who are interested in being part of your social community.

The transition that Halverson sees coming is more than the addition of functional roles. To fully leverage a digital content strategy requires a seemless alignment of content focus across all parts of the marketing spectrum, and highly coordinated execution — including information sharing — between all of the different constituents who are managing the content, including the traditional advertising functions.

The marketers who do that the best will have creative and literate marketing leaders who are able to tell a story, let it acquire dimension and let it loose from the defined constraints of a brand. This is the stuff of folklore meshed into marketing, and the thought of that evolution is unsettling, no matter how oriented you are to the potential of social media tools

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The three rules of effective real estate marketing

March 29, 2010

Real estate agents and brokers are faced with more choices — and more contradictory claims — than ever in how they distribute listings, connect with consumers and promote their brand. Real estate marketing used to be a pretty straightforward activity; now, it can consume big chunks of a realtor’s time, energy and [...]

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The Kelsey Group examines NCI’s DigitalSherpa initiative

March 12, 2010

Over the past year, the team at NCI has been developing a social marketing service under the umbrella of Digital Sherpa for local advertisers. The service was launched commercially into the multi-family market last August and into the home design market in December.
Our attention over the past months has been focused on executing on [...]

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Social media adoption by small business tops 75%, U Maryland survey shows

March 2, 2010

eMarketer shared an interesting piece of research from the University of Maryland’s business school this week.
The survey looked at the use of social media tactics by small business.
The key takeaway: Small businesses are rapidly adopting social media. 75% have created a company presence on sites like Facebook and 69% say that they actively [...]

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The value of sharing knowledge, even when it’s not about your product

February 18, 2010

Over the past year, I’ve been encouraging our teams to have gain expertise about social media and have conversations with their customers about how these new tools can help them in their business.
Where I’ve met resistance is from people who ask, Why? Our business is advertising, and we’ve got print and internet products to [...]

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Forrester changes the Social Technographics ladder to include Twitter & Facebook users

January 25, 2010

Forrester has introduced an important amendment to its Social Technographics approach. They have introduced a new rung on their latter, called Conversationalists. This is behavior adopted by a third of Internet users.

Josh Bernoff explains the new category:
As you can see from the graphic, we added a new rung, “Conversationalists”. Conversationalists reflects two changes. [...]

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